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General conditions of sale of voyazil.com

In force as of 01 September 2021

Preamble

The purpose of these General Conditions of Sale (CGV) is to define the framework within which the commercial relationship applies between:

on the one hand Voyazil, a company with capital of 10,000 euros (€), whose head office is located at 466 rue de la gare 97440 Saint-André, registered at Trade Register of Saint-Denis de la Réunion under number Siren 824663835 (APE-NAF code: 7911Z), and registered in the register of travel agents and other operators in the sale of travel and stays with Atout under number °IM974200001.
Professional civil liability insurance taken out with Hiscox under number RCP 0282724 and holder of a financial guarantee issued by the Association Professionnelle de Solidarité du Tourisme (APST), 15 avenue Carnot, 75017 Paris.
on the other hand the client, or user, i.e. any natural or legal person using Voyazil's services as part of their tourist activity.

1. Definitions

The definitions below have the same meaning whether used in the singular or plural.

“Tourist package”: Constitutes a tourist package (within the meaning of article L 211-2 of the Tourism Code), the service:
- resulting from the prior combination of at least two operations relating respectively to transport, accommodation or other tourist services not incidental to transport or accommodation and representing a significant part of the package,
- exceeding twenty-four hours or including an overnight stay,
- sold or offered for sale at an all-inclusive price.
“Partner” or “Service Provider” means all service providers including, in particular, rail carriers including SNCF, maritime carriers, airlines, hoteliers, tour operators, car rental companies, transport companies. insurance.
“Service” means a service provided against payment; such as the provision of plane tickets, accommodation services, car rental, the provision of tourist packages or any other service.
“User” or “you” or the “customer”: means a person who becomes aware of, reserves, orders and/or purchases one or more Services offered, as well as any person who benefits from a service reserved by a User.

2. Capacity

The User acknowledges having the capacity to contract under the conditions described, i.e. being at least 18 years old, being legally capable of contracting and not being under guardianship or curatorship. The User guarantees the veracity and accuracy of the information provided by him to Voyazil.

3. Order / reservation

Placing an order

You can place an order via our form on the Voyazil website, accessible at the following address www.voyazil.com, or directly from our physical agency, via telephone and email. This order is governed by these general conditions of sale detailing the content of your order.

Voyazil will send you by return email the confirmation of the order including the essential elements thereof such as the identification of the supplier of the product or service reserved, the price, the quantity, the date of travel. Thus, in application of the provisions of articles L 211-1 II and R 211-3-1 of the Tourism Code, the order confirmation which will be sent to you will attest to the establishment, electronically, of the sales contract between Voyazil and you -even.

Your order is governed by the conditions of sale which are in force at the time of placing said order. The quote, the proposal, constitutes the prior information referred to in article L 211-8 of the Tourism Code. You acknowledge having read and accepted these conditions of sale in your name and on your behalf but also in the name and on behalf of all persons benefiting from the order, at the time of placing it.

Availability

Most of the products offered on this site are available and reservable. If a product is unavailable, this will be indicated to you when you request. During school holidays or for upcoming departures, certain products such as tour operator packages are not immediately available and bookable and must be the subject of a request to the Service Providers.

Your credit card number must be provided to us as security for your request and an authorization request for the amount to be paid will be sent to your bank. You will only be charged upon confirmation of your trip, which generally occurs within 72 hours after the date of your reservation request. Please note, products or prices available during a first visit to the site may no longer be available during a subsequent visit.

Edit

Any request to modify your order must be made by telephone or email to Voyazil who will send you by return, by email, the modification request and the amount of the related costs for acceptance.

After your acceptance of the change and payment of the corresponding fees, you will receive confirmation of the change by email. In the absence of a confirmation email from Voyazil, the modification has not been taken into account. It is therefore up to you in all cases to ensure that you receive the confirmation email.

Cancelation

Cancellation generates cancellation fees payable by you and vary depending on the date of cancellation and the type of services ordered and which are specified in these conditions of sale.

Any request to cancel your order must be made in writing to the following address: standre@voyazil.com. Voyazil will send you a return email, asking you for acceptance of the cancellation request and specifying the amount of the related costs.

After your acceptance of the cancellation and payment of the corresponding costs, you will receive a cancellation confirmation by email. In the absence of a confirmation email from Voyazil, the cancellation was not taken into account. It is therefore up to you in all cases to ensure that you receive the confirmation email.

Price

All prices are displayed in Euros payable in Reunion.

The total price to be paid including the different components of your order, the service fees mentioned below and the applicable taxes will be displayed when you confirm your order.

Price-revision

The prices indicated are those in effect on the date of the order.

Prices were set based on the following economic data: transport costs linked in particular to the cost of fuel, transport costs and taxes (landing tax, boarding tax, disembarkation tax, security tax, eco-tax, etc.), rates exchange rate applied to currencies depending on the trip or stay concerned.

Please note: In accordance with article L211-12 of the Tourism Code, in the event of a variation in this data and in particular in the amount of taxes, passenger fees and/or fuel surcharges applied by the authorities and/or airlines, these will be fully and immediately reflected in the price of all products from its date of application, including for customers already registered and having already paid for the corresponding Service. Fluctuations in currency rates are also likely to result in a revision of the price of the Services. The currencies likely to have an influence on prices include the US dollar, and the currencies of the countries in which Hosting Services are offered. During the 30 (thirty) days preceding the scheduled departure date, the price fixed in the contract cannot be subject to an increase.

Service fees

Any order from Voyazil results in the collection of service fees, which vary depending on the type of services requested and expressed per person or per file which are added to the price of the Services ordered. In the event of cancellation, the service fee is non-refundable.

4. Payment

Payment methods

You must make your payment by French bank card (except the American Express card), by transfer, in cash, payment by check can only be made up to 30 days from departure.

Terms of payment

Full payment is required at the time of ordering for all orders with the exception of Tourist Package orders (see below). The file is only confirmed when payment is made by the customer.

Payment for package travel

For package travel orders, the User can either pay cash at the time of ordering (no discount is applicable) or, for orders made more than 35 (thirty-five) days before departure, the User has the option to pay 30% (thirty percent) of the order amount when booking and the balance of the price 30 (thirty) days before the departure date. Otherwise, it is up to the customer to pay the balance by calling 02.62.97.53.97. Thus, for orders placed less than 30 (thirty) days before departure, the entire amount of the order must be paid by the user.

Failure to pay the balance within the allotted time may result in the order being canceled by the customer, with the latter remaining liable for cancellation costs.

Dans all les cases, n'est pas considérée comme libératoire de la dette: the remise of a numéro de carde bancaire tant que l'accord du center de paiement n'est pas obtenu.

Default of payment / cancellation

In the absence of full payment within the stipulated deadlines, Voyazil is entitled to cancel the order placed by the User. Before receipt of full payment, Voyazil is not required to issue any transport document, ticket or voucher. The client is notified of the possible failure of the banking transaction.

Non-compliance with the payment conditions for the User will be considered by Voyazil as a cancellation requested by the User. In the event that payment proves to be irregular, incomplete or non-existent, for whatever reason, the sale of the reserved services will be canceled, the resulting costs being the responsibility of the User.

5. Administrative and health information

Formalities

For non-French nationals, it is up to the User to check with the authorities concerned (Consulate, Embassy, etc.), taking into account their nationality, the various police, customs and health formalities, for their trip, including including stopovers and transits and to comply with them. We invite you to consult the website www.diplomatie.gouv.fr

If the User and/or the persons registered by him or her are refused boarding or access to the country of destination due to failure to comply with police, health or customs formalities, the User alone will bear all sanctions and/or or fines possibly imposed and resulting from non-compliance with police, health or customs regulations, as well as the consequences that may result therefrom.

Some countries require, in addition to a possible visa, that the validity of the passport is more than 6 months after the return date, to have a return or onward ticket and sufficient funds.

For French nationals, since January 1, 2014, the French authorities have decided to extend the validity period of CNI (national identity cards) for a period of 5 years (NB: this extension of validity is only valid for adults, excluding minors).

Since 01/15/2017, unaccompanied minors of their legal representative have again needed an authorization to leave the territory (AST). The AST has a specific format (Cerfa form n°15646*01 available on the website www.service-public.fr). Only the signature of a holder of parental authority is required. The AST cannot exceed the duration of one year. This AST does not remove the need for the minor to have (in addition to the signed AST and a copy of the identity document of the signatory of the AST) their CNI or their passport or even a visa. depending on the country of destination. Therefore, it is strongly recommended to find out beforehand about the documents required by the country of destination by consulting the country sheets on the site www.diplomatie.gouv.fr

Completion of formalities remains, in all cases, the responsibility of the User. The costs of issuing passports, visas and other travel documents (tickets or redemption of tickets) cannot, under any circumstances, be reimbursed.

Some companies allow pets to travel; in this case you must have their up-to-date vaccination record.

French nationals wishing to travel (including transit and correspondence) to the United States and hold an electronic passport or a French optically reading passport issued before October 26, 2005 are likely to benefit from the Exemption Program. Visa for a stay of 90 (ninety) days maximum. They must have a return ticket.

In all other cases, passengers must be in possession of a visa. Please note that visa delivery times can be several weeks. In all cases, check with the United States Embassy in France (amb-usa.fr).

NB: since January 12, 2009, travelers wishing to travel to the United States or in transit via the United States under the Visa Waiver Program are now subject to additional security screening conditions and must request , at least 72 hours before their departure, a pre-authorization using the following process: complete an application on the official website: https://esta.cbp.dhs.gov

Reminder: the documents required, in particular to be exempt from a visa, depend on the date of issue or renewal of the passport. You can refer to the information on the aforementioned website, which also specifies the list of countries participating in the Visa Waiver Program.

In any case, we recommend that the User, whatever their nationality, regularly consult all information on the destination countries on the site http://www.diplomatie.gouv.fr/conseils-aux-voyageurs /last-minutes, in order to know the updated recommendations of the Ministry of Foreign Affairs.

Sanitary risks

For any information concerning the health risks possibly present in the country(ies) of destination, and the countries of stopovers and transits and of the User's trip, as well as the recommendations issued by the authorities in this matter and to comply to the latter, the User will find the necessary information by consulting the following various websites:

Ministère des Affaires Etrangères : www.diplomatie.gouv.fr/fr/conseils-aux-voyageurs et plus particulièrement les sous-rubriques « risque pays » et « santé »
Ministère de la Santé : https://solidarites-sante.gouv.fr/
Institut de Veille Sanitaire : www.invs.sante.fr
Organisation Mondiale de la Santé (OMS) : www.who.int

If you are traveling within the European Union (hereinafter “EU”), you are recommended to obtain the European Health Insurance Card (free) which, in the 28 Member States of the EU, Iceland, Liechtenstein, Norway and Switzerland will allow you to benefit from the same access to public healthcare (e.g. a doctor, pharmacy, hospital) as nationals of the country you are visiting. If this healthcare is paid for, you will be reimbursed after your return to your country of origin based on French rates by health insurance institutions. France is linked with other countries by international or bilateral social security conventions allowing you to be reimbursed on the basis of French rates for care received abroad; To find out more, visit www.cleiss.fr.

Furthermore, due to the risk of introducing diseases within the EU, the importation of non-commercial personal packages of products of animal origin into the EU is subject to strict procedures under a European regulation of March 5, 2009. These procedures do not, however, apply to the movement of animal products between the 28 member states of the EU nor to animal products coming from Andorra, Liechtenstein, Norway, Saint Martin and from Switzerland or, depending on the type of product, from Croatia, the Faroe Islands, Greenland or Iceland.

All affected products of animal origin that do not comply with these rules must be handed over upon arrival in the EU for official disposal. Failure to declare these products is punishable by a fine or criminal prosecution. To find out more, you can consult the website of the European Commission

6. Air transport services

Responsibilities

The liability of Voyazil cannot replace that of French or foreign carriers ensuring the transport or transfer of passengers and baggage. Under no circumstances can Voyazil be held responsible due to circumstances of force majeure, due to third parties unrelated to the provision of planned services or poor execution due to circumstances attributable to the User.

It is specified that in matters of air transport on IATA airline, in accordance with IATA rules, Voyazil acts as agent of the airline which remains solely responsible for the execution of the transport.

In matters of regular or chartered flights on non-IATA airlines (notably Low Cost), Voyazil acts on request and in the name of the Customer for whom it is the agent, the transport remaining the sole responsibility of the airline. Likewise, the railway and maritime companies remain solely responsible for carrying out the transport.

In all cases, the liability of airlines, as well as that of their representatives, agents or employees, is limited in the event of damage, complaints or claims, to the strict air transport of passengers and their baggage as specified on the ticket. plane, the only contract between the company and the passenger. The User must consult the website of the airline concerned.

The consequences of accidents or incidents that may occur during the execution of air transport are governed by the provisions of the Montreal Convention of May 28, 1999 or the modified Warsaw Convention of October 12, 1929 or the local regulations governing transport according to the law of the country concerned.

Customers who have booked flights at typical prices (families, young people, babies, couples, seniors, etc.) must provide supporting documents that can be requested during check-in.

Airline tickets

Airline tickets will be issued after full payment of the price. They will be issued in the form of electronic tickets (i.e. a non-material ticket), except for airlines not eligible for this type of ticket.

Luggage

Articles covered by the IATA international regulations on dangerous materials and in particular explosive, flammable, corrosive, oxidizing, irritant, toxic or radioactive articles, compressed gases and objects or products not authorized by States or causing subject to restrictive measures such as liquids contained in cabin baggage.

Voyazil cannot be held responsible for any denied boarding or confiscation of objects deemed dangerous by the company or the airport authorities.

It is up to Users to contact the airline on which they plan to travel in order to find out about their policy regarding unauthorized items in baggage and in all cases to carefully read the conditions of the transport contract. which appear on the back of the plane ticket.

Voyazil cannot be held responsible in the event of the company's refusal to board baggage. Voyazil will not be able to cover any costs whatsoever if for this reason a passenger is refused boarding of their baggage.

Cabin baggage

Each company has its own policy. Most frequently, only one piece of cabin baggage is allowed per passenger whose total dimensions (circumference) do not exceed 115 cm (width + length + height = 115 cm) and whose total weight does not exceed 10 Kg. This maximum weight and size can be modified depending on the type of device. In all cases, this baggage remains the responsibility of the User for the entire duration of the trip.

Checked baggage

Each company has its own policy. Most frequently there is a 15 kg baggage allowance per passenger on chartered flights and a 20 kg baggage allowance per passenger on regular flights (economy class). To the United States the allowance is generally expressed in number of pieces of baggage. In the event of excess, if authorized, the passenger will have to pay a supplement to the airline at the airport. In general, Low Cost airlines do not apply an allowance and charge a supplement for each checked baggage. Airlines generally charge extra for oversized luggage such as surfboards, windsurfboards, bicycles, golf bags, etc.

Surpluses

We invite you to contact the company on which you plan to travel to find out about their excess baggage policy.

Incidents

If your checked baggage is lost, damaged or delayed, the company may be required to pay you compensation. Your complaint must respect a certain deadline, specified in the airline's conditions of sale.

Overbooking

It happens that passengers who have booked a flight do not show up for boarding. To remedy this problem of “no-shows”, airlines practice overbooking or “overbooking”. It may therefore happen that the number of seats available is not sufficient to accommodate all the passengers who present themselves for boarding. In this case, some passengers cannot take the scheduled flight.

European Regulation No. 261/2004 of February 11, 2004 allows you, in the event of a delay of more than two hours, cancellation or overbooking of your flight, to obtain support, reimbursement and/or reimbursement from the air carrier. or compensation, whether your flight is scheduled, charter, “dry” or included in a package. We invite you to consult the notice in the boarding area informing you of your rights in this matter. In the event of a claim, a notice setting out your rights to compensation will be given to you by the airline. Voyazil cannot under any circumstances be held responsible in the event of overbooking.

Children

Minor children must in principle travel accompanied by a responsible adult.

However, certain companies may accept, depending on the type of flight (connections or not) that minors can, depending on their age, travel unaccompanied ("unaccompanied minors"), by imposing certain conditions or by requesting the completion of certain formalities in particular at the airport. We therefore recommend that you contact the airline concerned in advance to find out the conditions for transporting minors.

Children under 2 years old do not have a seat on the plane unless the parents have ordered and paid for a child fare ticket especially for them. The User's attention is drawn to the fact that this provision is only valid on the condition that the children are under 2 years old for the entire duration of the trip, on the departure date and on the return date. . Indeed, airlines consider that children over the age of 2 on the return date must take a return ticket at the child rate. Costs incurred by non-compliance with this rule cannot be refunded.

Please note that airlines sometimes refuse boarding to pregnant women when they consider that due to the term of the pregnancy, a risk of premature birth during transport is possible.

Meal

Typically, charter flights do not offer special meals. On regular flights, check directly with the company you plan to travel on.

On Low Cost airline flights, on-board services, particularly drinks and catering, are generally chargeable; in some cases they are very reduced.

Registration

In general, passengers must report to the airport counter 3 hours before takeoff. It is up to the User to check with the airline the check-in deadline after which passenger check-in is no longer accepted. Please note: disabled people, passengers with oversized baggage or excess baggage must contact the airline in advance to check the check-in deadline. Voyazil may be held responsible and will not be able to cover any costs whatsoever, nor the reimbursement of the unused ticket if a passenger is refused check-in for presentation after the check-in deadline.

Carrier identity

In the case of commercial agreements between regular airlines known as “code sharing”, it is possible that the User makes the trip, in whole or in part, with another airline than that stipulated on the ticket. aircraft without entitlement to any price adjustment and/or compensation.

Voyazil cannot be held responsible for these changes. In accordance with articles R 332-3 to R 322-6 of the Civil Aviation Code, Voyazil informs the User for each flight section of the identity of the contractual carrier and, where applicable, the de facto carrier likely to carry out the or transportation. Any change in the identity of the effective air carrier occurring after the conclusion of the contract of carriage will be communicated to the User by the contractual carrier or by Voyazil as soon as it becomes aware of it and at the latest during registration or check-out. boarding for connecting flights.

Cancellation and modification fees

Canceling or modifying your reservation entails fees which are billed to you according to the scale below: Cancellation and modification fees = amount of actual costs invoiced by the Voyazil Hotel Service Provider, which may go up to 100% of the total amount of the file.

7. Accommodation services

Length of stay

Prices are calculated based on a number of nights and not days. By night we mean the period during which rooms are made available. This varies from 2 p.m. to 6 p.m. on the day of arrival, until 12 p.m. the next day.

If, in the event of late arrival or early departure, the first and/or last night is shortened, no refund or compensation will be granted. It is strongly recommended to notify the hotel in the event of a late arrival (after 7:00 p.m.), particularly during school holidays or long weekends.

Voucher

After full payment, the User will be given an exchange voucher (“Voucher”). Only the Services explicitly mentioned on the voucher are included. It is therefore up to you to check the information on the voucher.

The User must return the voucher to the hotel reception on the day of arrival; Failing this, he will have to pay the price of the room to the hotelier without being able to claim reimbursement for the exchange voucher not presented.

Bedroom

Rooms are made available between 2 p.m. and 6 p.m. on the day of arrival and must be vacated before 12 p.m. on the day of departure.

Single rooms generally have a single bed and are smaller than double rooms. These rooms often carry an additional charge. Double rooms are provided, either with two beds, or more rarely with a double bed.

Classification

The indication of the level of comfort attributed to the hotels appearing in the description and their classification corresponds to local regulations and/or customs in the host country, and which may therefore differ from French standards.

Cancellation and modification fees

Theft, values and losses

It is strongly recommended not to take valuable objects (jewelry, etc.) but only items necessary and appropriate for the specific purpose and conditions of the trip. Voyazil is not responsible for thefts committed in hotels. Users are recommended to deposit valuables, identity papers and transport tickets in the hotel safe.

The User is responsible for forgetting or losing objects, particularly during transport or transfers. It is also not recommended to leave in the luggage entrusted to the carriers any identity papers, essential medicines, valuable objects, cash, cameras, camcorders […]. The User can establish a declaration of values upon registration.

8. Tourist packages

The description provided by Voyazil and the summary of your order, supplemented by the provisions of these conditions of sale, constitute the prior information provided for by article R 211-4 of the Tourism Code. In the event of non-compliance with the information obligation provided for in article R 211-4 13° of the Tourism Code and relating to the identity of the carrier(s) and in particular the actual carrier, the customer may terminate the contract. of sale and obtain reimbursement without penalty of the sums paid.

Travel time

Thus, if the User takes possession of their room for example at 2 a.m., the 10 hours during which their room was available to them (from 2 a.m. to 12 p.m.) are considered as an overnight stay and no compensation can be given. take place.

The number of days indicated includes transport days.

Bedroom

Rooms are made available between 2 p.m. and 6 p.m. on the day of arrival, regardless of the time of arrival and the means of transport used and must be vacated before 12 p.m. on the day of departure, regardless of the timetable and means of transport used.

Single rooms generally have a single bed and are smaller. These rooms often carry an additional charge. Double rooms are provided, either with two beds, or more rarely with a double bed.

Classification

Meals - Services - Activities

Full board includes breakfast, lunch and dinner. Half-board includes two meals per day, generally breakfast and dinner, it being specified that no refund can be made if due to a late arrival or an early departure, one of the meals could not be provided. taken.

Unless otherwise stated in the trip description, meals do not include drinks. The services included in the “all inclusive” formulas are specified in the product sheets.

Certain services (mini club, etc.) or activities (sport, etc.) are only offered during certain periods (school holidays, for example) and/or subject to weather conditions.

9. Complaints - Tourism and Travel Mediation

Claims

The study of complaint files will only relate to the contractual elements of your reservation. Any failure in the execution of the contract must be noted on site, reported and justified as soon as possible, in writing, by the customer to the Service Provider concerned, as well as to Voyazil or its representative.

The Customer is required to report any non-compliance observed on site as soon as possible taking into account the circumstances of the case. As such, Voyazil recommends that customers report and have noted on site in writing to the local representative any failure in the execution of the contract. Failure to report non-compliance on site may have an influence on the possible amount of damages or price reduction due (if applicable) if reporting without delay could have avoided or reduced the customer's damage.

Any complaint relating to a trip must be sent to Voyazil, by registered letter with acknowledgment of receipt, accompanied by supporting documents, within one month after the date of return, to the following address: Voyazil 466 Rue de la Gare 97440 Saint André.

The response time may vary from 1 to 2 months, depending on the length of our investigation with Service Providers. Any mail not accompanied by supporting documents will be classified without further action.

Tourism and Travel mediator

After contacting Voyazil customer service and in the absence of a satisfactory response within 60 days, the customer can contact the Tourism and Travel Mediator (MTV), whose contact details are as follows: MTV Médiation Tourisme Voyage BP 80 303 - 75 823 Paris Cedex 17 and referral details are available on its website: www.mtv.travel

10. Fortuitous events - Force majeure

Voyazil cannot be held responsible for fortuitous events, cases of force majeure as defined by the Civil Code and the jurisprudence of French courts and tribunals, due to third parties, or the fault of the User (presentation after the time of summons, non-compliance with administrative, customs, health formalities, failure to show up for boarding, etc.)

The User will therefore bear all the financial consequences resulting from the occurrence of a case of force majeure affecting the execution of Voyazil's obligations.

11. Applicable law

These conditions of sale are subject to French law. Any dispute relating to their interpretation and/or execution falls to the French courts. The User may choose to refer, in addition to one of the territorially competent courts, the jurisdiction of the place where he resided at the time of the conclusion of the contract or the occurrence of the harmful event.

12. Standard information forms

Standard information form for package travel contracts

The combination of travel services offered to you is a package within the meaning of Directive (EU) 2015/2302 and Article L.211-2 II of the Tourism Code. You will therefore benefit from all the rights granted by the European Union applicable to packages, as transposed into the tourism code.

Voyazil will be fully responsible for the proper execution of the package as a whole. In addition, as required by law, Voyazil has protection to reimburse your payments and, if transportation is included in the package, to ensure your repatriation in the event it becomes insolvent. For more information on essential rights under Directive (EU) 2015/2302, see below.

Essential rights under Directive (EU) 2015/2302 transposed into the Tourism Code

Travelers will be provided with all essential information about the package before entering into the package travel contract.

The organizer as well as the retailer are responsible for the proper execution of all travel services included in the contract.

Travelers are provided with an emergency telephone number or contact point details to contact the organizer or retailer.

Travelers may transfer their package to another person, subject to reasonable notice and possibly subject to paying additional fees.

The price of the package can only be increased if specific costs increase (e.g. fuel prices) and if this possibility is explicitly provided for in the contract, and cannot in any case be changed less than twenty days before the start of the package.

If the price increase exceeds 8% of the package price, the traveler can cancel the contract.

If the organizer reserves the right to increase the price, the traveler is entitled to a price reduction in the event of a reduction in the corresponding costs.

Travelers can cancel the contract without paying a cancellation fee and receive a full refund of payments made if any essential element of the package, other than the price, undergoes a material change.

If, before the start of the package, the professional responsible for the package cancels it, travelers have the right to obtain a refund and compensation, if applicable.

Travelers can cancel the contract without paying a cancellation fee before the start of the package in exceptional circumstances, for example if there are serious security concerns at the destination which are likely to affect the package.

Furthermore, travelers may, at any time before the start of the package, cancel the contract upon payment of an appropriate and justifiable cancellation fee. If, after the start of the package, important elements of it cannot be provided as planned, other appropriate services must be offered to travelers, at no additional cost.

Travelers can cancel the contract without paying a cancellation fee when the services are not performed in accordance with the contract, this significantly disrupts the performance of the package and the organizer does not remedy the problem.

Travelers are also entitled to a price reduction and/or compensation in the event of non-performance or poor performance of travel services.

The organizer or retailer must provide assistance if the traveler is in difficulty.

If the organizer or retailer becomes insolvent, amounts paid will be refunded.

If the organizer or retailer becomes insolvent after the start of the package and transport is included in the package, the repatriation of travelers is guaranteed.

Voyazil has taken out insolvency protection with the APST. Travelers can contact this entity (15 avenue Carnot - 75017 Paris; info@apst.travel, 01 44 09 25 35 / 01 44 09 88 00) if services are refused to them due to the insolvency of Voyazil.

Directive (EU) 2015/2302 transposed into national law available on www.legifrance.gouv.fr, on the page https://www.legifrance.gouv.fr/jorf/id/JORFTEXT000031632248/

You can consult the tourism code at https://www.legifrance.gouv.fr/codes/id/LEGITEXT000006074073/